Can Scheduled Tickets include Ticket Tasks
When creating a Scheduled Ticket in TDX, is it possible to have the scheduled ticket create one with Ticket Tasks?
Use case is a recurring reminder ticket where our team will need to perform some task(s), then another team will need to perform a task when ours is complete. Bundling both into the template, including group assignments and the task-based "this then that" ordering, seems like a perfect fit, but I don't see a UI option to create this configuration.
Thanks!
Sharon
Asked by Sharon Jarmoc
on Fri 11/18/22 2:43 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 11/18/22 2:53 PM
Hello Sharon,
Yes, if the form you configure for your scheduled ticket template has the Task Template field added to it with a default value, then I believe it should accomplish what you are wanting.
Have you tried that yet?
Sincerely,
Mark Sayers
Sr Support Consultant
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