Is there a way to bulk-assign/re-assign workflows?
I wanted to know if there is a method for bulk assigning a workflow to a group of tickets.
The key business case for this is the ability to retroactively apply a newly developed work flow to older tickets. This might be for the purpose of re-naming for a better naming convention or moving requests to different applications (we are considering some processes for self archiving of requests after a certain period in a separate ticketing app) etc.
I have taken a look at doing this from a ticket search (where the option to bulk assign, update etc are available under the "Actions" drop down) and also in the ticketing app admin area. I also know that an automation rule won't work here as they are only triggered by new requests.
If this is not a current feature I will submit it as an enhancement request.
Thanks for your help,
Sam
Answer (1)
Hello Samuel,
Unfortunately there is not a feature for bulk assigning or unassigning workflows from a ticket. We do have the endpoint for facilitating doing it on an individual ticket basis though, and you *could* iterate through a list of ticket IDs to make calls to change the workflow applied to them, however you'd also want to note that a workflow would require the ticket not to be in a Closed status for it to be able to operate as expected.