Protected custom Person attributes

Is it possible to create custom Person attributes that are Protected?

Tags custom-attributes protected-custom-attributes
Asked by Anna-Liisa Breit on Wed 10/12/22 4:45 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 10/13/22 9:00 AM

Hello Anna-Liisa,

Yes it is for sure possible to create Person attributes that are marked as Protected.

Mark Sayers
Sr Support Consultant, CS

2 of 2 users found this helpful.
That's great! I'm just not seeing the option to set that like I can with Ticket attributes.

On ticket attributes, I have the Protected checkbox option upon creation. When I'm in Users & Roles in TDAdmin to create custom Person attributes, I see no such option when creating them. What am I missing?
- Anna-Liisa Breit Thu 10/13/22 12:09 PM
Ah I'm sorry, I thought you meant in a ticketing app and were referring to "person type" custom attributes.

No in the TDAdmin > Users & Roles > Attributes, you cannot create attributes that are Protected.
- Mark Sayers Thu 10/13/22 1:07 PM
No problem, it hit me you were probably thinking about those ticket attributes. I may submit an enhancement request on why this option would be valuable to us as we move into Enterprise Service Management. - Anna-Liisa Breit Thu 10/13/22 1:32 PM
That would be a good idea to submit for, yes! - Mark Sayers Thu 10/13/22 1:42 PM