TDX email service

Issue:

The email which generated their ticket resides in tdx-collector101@cornell.edu , which they don't have permissions to send from. An attempt to reply from the ticket or directly to support@qualtrics.com will go to an unmonitored inbox and not reach the appropriate person.

User would like to know a way to respond in a way that the response doesn't go to the tdx-collector mailbox and goes to the intended recipient support@qualtrics.com

Asked by Sharon Jarmoc on Fri 10/7/22 4:06 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 10/7/22 4:55 PM

Hello Sharon,

I'm not sure that I'm gathering a full picture of the root of the issue/need here. If a ticket is being created from an email monitor that processes mail out of tdx-collector101@cornell.edu, who is that email coming from in this scenario? Is it coming from support@qualtrics.com ?

If yes, just reply to the requestor as that should be credited on the ticket as being support@qualtrics.com.

I'm not sure if I follow the need or the root of the scenario though so further details on the full process and need here would be helpful if that doesn't answer it for you.

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