On the TDNext form, typing a partial string does not return a "matching value"
When typing in the "Service Offering" field on TDNext forms a partial string does not return a matching value. The default behavior on most (if not all) other type-ahead search in TDNext is to return partial matches.
E.g. for the CIT - Portal Service of "Service Change", typing "Act" into the Service Offering field doesn't return any results, but typing "Activity" returns "Activity and/or Custom Form."
Ideally, this drop down would also show the first 5 results without typing anything, same as the Requestor field does now.
Answer (1)
Hello Sharon,
The TDAdmin page for your Service Offerings in the client portal *also* behaves this way until you type the full first word of the service offering into the search bar.
I don't know if this is expected or not, but it is at least consistent. You can submit a support ticket if you wish to have this investigated to see if the search algorithm for Service Offerings is flawed.