What Security Role allows for the "Move to Application" option under the Actions Menu?

Is it only Admins that can move a ticket from one application to another?

Does the user have to have a specific role in each App to have this ability?

 

Tags applications-security-roles Actions
Asked by Sarah Glatz on Thu 9/8/22 10:23 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 9/8/22 2:49 PM

Hello Sarah,

That is a permission that is controlled on your ticketing app's security role. The permission is called "The user will be able to move tickets to other ticketing applications".

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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