Getting full URL/URI for Ticket in IPaaS

Is there any way to retrieve the full TDNext TicketURL from an IPaaS connector?

Thanks, Tevis

Asked by Tevis Boulware on Wed 8/31/22 5:27 PM
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Answer (1)

This answer has been marked as the accepted answer
David Tod Wed 8/31/22 8:57 PM

It would depend on the trigger/input, I assume?

A ticket json object includes the app id and the ticket ID which is enough to construct the url, so those are the two key pieces of info.

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As David said, nothing about a ticket's JSON object that you can GET would contain it's actual TDNext/Client URLs, but they do contain enough information to construct the TDNext URL if needed. - Mark Sayers Thu 9/1/22 11:18 AM