Tags in Ticket Templates

Is there a way to make "Tags" available in a Ticket Template? We would like tickets created by a specific template to also have predefined tags and from what I am seeing when creating a new template is that Tags is not available, even though Tags is in the form being used to create the template. 

TOM

Tags tags ticket-tags
Asked by Tom Birmingham on Fri 8/19/22 11:08 AM
Sign In to leave feedback or contribute an answer

Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Fri 8/19/22 3:48 PM

Hello Tom,

Unfortunately the Tags field is not available to the Ticket Template configuration screen to allow a default to be supplied there.

You could probably put a default on the form though, and then the first time someone edits and saves a ticket created from this template it'd add that tag.

No feedback
Eric Guthrie Tue 11/15/22 1:18 PM

This is something we would like also.   I'm wanting to create security patch check scheduled tickets for each asset; server.  I can create the schedule and it links to a template,  but the template doesn't allow tags.   It would be nice for the Template to have something like "{asset} Security Upgrade Check"

No feedback