Formatting in Comments is great - What about Response Templates?

Hello! Firstly, very delighted to see the formatting update live for ticket comments, some of our non IT departments will be extra happy about this.

However, our Response Templates all look a bit sad and awkward in contrast now and I'm fully expecting our CSAs and other Technician role users to forgo the Response Template in favour of either typing out pretty responses or, spending time formatting the Response Template after selecting it. Both of these activities will reduce the efficiency we're cultivating via Response Templates. 

So, at last, my question(s):  Is there currently a plan for Response Templates to gain  the same formatting functionality as Comments? If it is already planned, is there an ETA for the release?

Asked by Persephone McNair on Mon 8/8/22 7:16 PM Last edited Mon 8/8/22 7:16 PM
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Answer (1)

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Mark Sayers Tue 8/9/22 11:01 AM

Hello Persephone,

Unfortunately we do not have Response Template rich text support planned, but I would encourage you to submit an enhancement request ticket asking for it as this is a great idea and has been asked for already since 11.5 released.

You can find our enhancement submission service located here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148

Sincerely,

Mark Sayers

Sr Support Consultant, CS

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