Capturing PPM Workflow Step Name in the Request Step Responsibility notification
Is it possible to capture the workflow Step Name in the Request Step Responsibility notification? If so, how?
Thanks!
Answers (6)
Is there a listing that tells me what data each of those tags represent?
Hi Mark, I don't think for project request notifications that it is pulling from any visible fields. It looks more like hard-coded responses that I do not have access to. Take a look at the Request Step Responsibility template for example, the Update Text tag returns "You are responsible for the current step ("Review initial request") in this project request's workflow" that text is no where in the request fields.
If this is the case, it would be nice to know what those predetermined strings are.
Hi Mark, quick follow up questions. {{{UpdateText}}} seems to pull different data depending on the notification its in. From where is this field pulling data?
Thank you Mark. Two follow up questions:
- where can I find a list of all the tags and what they fields they pull into the notifications?
- Is it possible to do a conditional link based the Step Name?
Hello Billie,
It should already be there by default. The {{Title}} tag captures the step's name. You can modify the Ticket Workflow Step Assignment notification template from Admin > Applications > [ticket app] > Notification Templates.
Sincerely,
Mark Sayers
Sr Support Consultant, CS