Tickets Not Required On Tickets

Is it possible to make it so a comment is not required when updating a ticket?  There are many times, for instance changing the status, when a comment is not required, such as marking a ticket s in process.

 

Thanks,

Josh

Asked by Joshua Peluso on Wed 11/17/21 3:27 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 11/17/21 3:50 PM

Hello Joshua,

Unfortunately currently a ticket update will always require a comment at this time. You can submit an enhancement request though to ask for this to be changed. Use this service to submit a request: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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