Add KB Approval Access

Where do I give access to colleagues of different roles access to approve KB Articles? I do not see Reveiw All Articles anywhere and I have been through pages of TDX KB articles and my TDX Admin area. Thanks for any direction!

Tags knowledge-base
Asked by Jayne Dissette on Thu 11/11/21 2:56 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 11/11/21 3:07 PM

Hello Jayne,

You can find that permission on the client portal-specific security roles. Those are located at Admin > Applications > [client portal] > Users & Roles > Security roles, and open the role in question for the affected users. Once you modify its permissions, any affected users *will* need to sign out of TDX and sign back in for that change to take full effect on their accounts.

Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thank you Mark! - Jayne Dissette Thu 11/11/21 5:33 PM