Viewing ticket attachments

I have a user with an enterprise license, who is unable to open attachments on a ticket.  I have looked at the security roles and I do not see anything regarding this.

Where can I find this in security roles?  

Tags attachments
Asked by Mathew Chandler on Wed 11/10/21 11:50 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 11/10/21 1:34 PM

Hello Mathew,

Actually security roles do not impact a person's ability to open attachments. What kind of attachment is it? Is this a file that has been added from a shared file storage location like OneDrive/Google Drive?

What page specifically does this person reach when they attempt to access the file (screen shot)?

Mark Sayers
Sr Support Consultant, CS

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