Deleting Ticket Comments?

Hello, is there a way now to delete a comment from a ticket? I didn't think so but when checking I read this answer and it led me to believe that you can.

Thanks,
Stacey

 

 

Tags basic-ticketing
Asked by Stacey Marriott on Tue 10/19/21 4:30 PM
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Answer (1)

This answer has been marked as the accepted answer
Christasia Bloom Tue 10/19/21 5:03 PM

Hi Stacey,

It is possible to delete ticket feed entries as long as a user has the correct permission associated with their global security role in TDAdmin (TDAdmin > Users & Roles > Security Roles). Under "Feed" permissions, you can select "Delete All My Feed Entries" to allow a user to delete only their feed entries, or "Delete Any Feed Entry" to allow them to delete any entry.

Please note that any change to global security role permissions will apply to all users with that role, and any updates of a user’s security role permissions will require them to sign out and back in to TDX before the change is fully applied to their account. 

Sincerely,

Christasia Bloom

Support Consultant, CS

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