Mass Assign or Reassign Tickets
Hi there,
I couldn't find an answer to this.
Is it possible to do a mass re-assignment of tickets?
Scenario: We have a technician who left our employment suddenly and there were a large number of tickets with that technician as the primary responsible. They need to be reassigned to a technician who will be managing the dispensation and/or progress of these tickets.
Barring reassigning each ticket separately, which will take a lot of time, is there a way to re-assign them to the new technician all at once?
Cheers
Answer (1)
Hi Damon,
If you leave this user's account active for a moment, then use the Ticket application's search page, you can locate all tickets currently assigned to that resource which are still open/in process. Then check the box on the page to select all (you'll have to select all on each page of ticket results if there are more than one page of results), and use the Actions > Assign option to assign them en mass to someone else.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
Still getting used to the search function.
Where do saved searches show up?
Cheers,
Damon - Damon Stennett Tue 9/7/21 2:29 PM