Workflow Question
Hello!
I am trying to make an approval workflow that gets approved/rejected by a user outside of IT and does not have a TDNext license. The goal is for the user to approve the request, it gets assigned to a ticketing group once approved, who gets notified, and can start working on the request. Currently, I have it set to notify the approver of the approval step and the ticket gets automatically assigned to the ticketing group. Where I am having a hard time is, the ticketing group doesn't get alerted when the non IT user approves the request, so they are not sure when to start working on it. Does this make sense?
Any help is greatly appreciated on how to work this out.
Thank you!
Dustin
Answer (1)
Hello Dustin,
You could think about adding a Notification step after the non-IT Approval step where the notification goes to the ticket's responsible to inform them the person has approved the ticket and work can begin.