API endpoint for leaving comments on a KB article?

Hello, I am wondering if there is a way to automate leaving a comment on a knowledge base article that will notify the owner. We want to alert article owners when their articles are past their review dates, and then eventually archive them after a certain amount of time has passed.

Thank you for your help!

Tags API knowledge-base
Asked by Hunter Fitch on Wed 6/16/21 10:13 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 6/16/21 10:35 AM

Hello Hunter,

Unfortunately there are no API endpoints for leaving comments on a KB's Feed, however there is a simpler way to notify someone when their articles are past their review dates.

You can create a KB report in TDNext that filters on the user in question being the owner of the report and looks for articles where the Review date is less than the run date plus 0 minutes. You might also add a filter for Review date is greater than or equal to a specific date of 1/1/2021 or the last month or whatever so you only get recent relevant results.

Once the report is filtered the way you want it to be, you can create a Delivery Schedule at the bottom of the Edit page for that report and assign it to deliver weekly or whatever to the person in question (configure to deliver only if there are results).

You could duplicate the report (or someone could copy it if they are doing this work themselves) and adjust the filtering so only the desired person's results are showing.

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