Does the setting "Notify Responsible or Reviewer when a user comments on a ticket" override disabled group notifications?

Hello,

Does the application setting " Notify Responsible or Reviewer when a user comments on a ticket " override group notifications being disabled for particular users, particularly when there is no individual assigned to the ticket, or does it obey the individuals' group notifications preferences?

Thanks.

Tags group notification application settings comments
Asked by Shenandoah Bennett on Wed 4/14/21 2:00 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 4/14/21 2:02 PM

Hello Shenandoah,

It should obey those individual-level group notification settings. Are you experiencing something otherwise?

1 of 1 users found this helpful.
Hello Matt,

No, it’s just that we’re bringing a new group into TeamDynamix and they asked to have all members have notifications disabled and they will just stay logged in to review tickets instead. I predicted that this would cause an issue where they would not be aware of client replies, and it seems that I was right to be concerned about this possibility, especially for a high ticket volume group.

Thanks!
- Shenandoah Bennett Wed 4/14/21 2:17 PM