TDNext variables used in description?

I am wondering if there is a way to dynamically use enviornment variables when creating a ticket template? For instance, I would like a variable for "requestor" that when a ticket is created with that template the requestor is automatically filled in to properly address the person the ticket is to. Same for "responsible" that would function like a signature when sending the ticket.


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Thank you,

Tags template ticket-template variable
Asked by Travis Jones on Tue 4/13/21 12:42 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 4/13/21 3:13 PM

Hello Travis,

Are you meaning this should be a feature as you are interacting with ticket creation in TDNext or the Client Portal?

Or can you clarify how you are wishing to utilize these variables a bit further?

Mark Sayers
Sr Support Consultant, CS

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