Creating a report that shows me tickets that come in between 5 p.m. and 7 p.m. plus weekends.

Hello techies,

I'm fairly new to TDx and I'm wondering if anyone can assist me with a report I'm trying to create.

I want a report of all of the tickets that come in between 5 and 7 p.m. as well as weekends.  Does anyone have any idea how I might do this?

Thank you,

Dan Anderson

Tags reports custom-report
Asked by Dan Anderson on Mon 4/5/21 5:58 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 4/6/21 8:56 AM

Hello Dan,

Unfortunately there isn't a way to only report on "all tickets created between 5 and 7 PM each day". The way reports are built they are associated with the created Date as well as the created Time, meaning you aren't able to separate the creation time piece of that data from the created Date.

What you *could* do is build a report that you'd have prompted filters for the Created value, and use the prompts to select each date you want to see info for. That is about the best option available that meets this desire.

2 of 2 users found this helpful.
Thank you! - Dan Anderson Tue 4/6/21 11:26 AM