Is there a way to report all tickets I'ver modified in a certain amount of time (day, week, etc)?

The report that I've made runs that type of report just fine, but if someone modifies the ticket (even a comment) it no longer shows up in the results. I want to use this to tally total daily touched tickets.

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Asked by Don Howard on Wed 2/17/21 8:02 PM
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Answer (1)

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Mark Sayers Thu 2/18/21 9:06 AM

Hello Don,

Unfortunately there isn't a true way to report on tickets that *you've* touched at any point in a certain time frame. The closest you can get, as I'm sure you've discovered, is to report on tickets where "Modified By" is yourself and then report on a date value like Created Date. Modified By is only reflective of the *last* person who touched a ticket, and so when someone happens to come later and "touch" one of your tickets it removes them.

Folks have asked for this capability, and I'd encourage you to add an enhancement request if this is a needed reporting capability. You can add an enhancement by going to the Home page of this portal and select the "Submit a Product Idea" button.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thank you very much. I have add the request. This would save a lot of time and effort for a lot of people. - Don Howard Thu 2/18/21 1:06 PM
I am sure that it would, and thank you for sending in your enhancement request for it! - Mark Sayers Thu 2/18/21 1:41 PM