If a client places a request that requires approval, and the approval is denied, the requester should be informed why the request was denied. So far, I have not found a way to do this.
In editing the notifications, I cannot find a template tag that could be used for this purpose. If no template tag is available, I hoped that I could direct the requester to go back to their ticket to see why the request had been denied.
When an approver denies a request, a comment box appears. While the agent can see the comment in the ticket (after some digging), the comment does not appear on the requester's ticket view nor the notification that they receive.
Am I missing something, or should I place an enhancement request?