Ticket aging report from date in the past

I would like to have a report where I can enter a date in the past and receive the number of tickets that are X number of days old at that date.  I can't figure out how to pull this off.

Any ideas?

Thanks.

Tags report ticket aging
Asked by Tim Lewallen on Thu 2/11/21 10:43 AM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 2/11/21 11:12 AM

Hello Tim,

You could consider something like this as far as your filters:

  1. Created date is less than (a specific date: prompt this filter so you can adjust it on the fly on the report results screen)
  2. Status is not one of (Open/New, Closed, Cancelled)
  3. Age is greater than or equal to (numeric age value)
No feedback
Wouldn't this determine the current status of the ticket and not the status of the ticket on some date in the past? - Tim Lewallen Thu 2/11/21 11:26 AM
Now that I read your description again, there isn't a way to report on tickets that were X days old as of a certain date. The system would only return tickets that were *currently* X days old as of the Created date that you'd select with the recommendation I made...the reporting system in general doesn't have a way to report on just a stand-alone date in regards to what was something's state as of date mm/dd/yyyy. To report on something in regards to dates you have to filter based on a date-field from the ticket. But there is no way to report on what a ticket's age *was in the past* as of a certain date. You'd just have to do the math based on that ticket's created date as far as how old it would have been by the time you're interested in. - Mark Sayers Thu 2/11/21 11:34 AM