We have users who are attempting to submit an audio file that is currently not supported by the TD Email Monitoring Service Attachments, Apple's .m4a. With this in mind, a handful of questions arise on potentially missing attachments:
- Is there a way to request the support of more attachment types, such as .m4a?
- Is there a way for the ticket to acknowledge that it was created via an email with an unsupported attachment so we know to manually retrieve it?
- What is the suggested workflow for user's to submit unsupported file type? (Assuming via manual attachment within the ticket but just confirming)
- How do external users attach a non-supported attachment type? While a small use case, attaching directly to the ticket is only allowed for internal users as we have SSO enabled.