Link or associate tickets with each other

Hello,

I was wondering how we can associate one ticket to another if they are somehow related to each other? For example, one ticket caused another ticket, or one ticket is a duplicate as another ticket. With our current ticketing system, we would "link" them with each other for tracking purpose. How can we do this in TD?

Many thanks!

Tags ticket tickets ticketing
Asked by Sane Vatougios on Tue 12/22/20 3:56 PM
Sign In to leave feedback or contribute an answer

Answers (3)

This answer has been marked as the accepted answer
Mark Sayers Tue 12/29/20 1:05 PM

Hello Sane,

This is being covered in your organization's implementation project currently. If you are not already a member of that project, you can use this service to request to be added to it: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=7573

Let me know if you have any questions about gaining access to your implementation project once you've submitted that request.

Sincerely,
Mark Sayers
Sr Support Consultant

0 of 2 users found this helpful.
This is not an answer. Can we link tickets within the same app or between apps? - Karen Bergmeier Fri 5/14/21 2:29 PM
There is not a direct route to link tickets to other tickets in other applications. You *can*, via the parent/child ticket relationship link to tickets within the same application though. Any linking beyond that would need to be done via a custom attribute where you can just paste in the ID or URL of the ticket needing to be linked to. - Mark Sayers Mon 5/17/21 8:53 AM
David Tod Thu 3/9/23 6:29 PM

Parent/child relationships are described here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=2568

But a simple example might be multiple incident reports gathered together as children under a problem ticket. Another might be multiple changes under a Release.

No feedback
Amos Gouaux Thu 3/9/23 5:29 PM

Coming from JIRA, this is a big issue for us. We can only do so in a comment, and that's hardly a means to link related tickets together.

No feedback