Workflow Notifications Not Showing Feed

Why are workflow notifications not shown in the Feed of the ticket?  I would like to see evidence that the notification was sent and who it was sent to.

Tags notification workflow feed custom-notifications feed-entries
Asked by Thomas Stockwell on Thu 7/30/20 8:40 AM
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Answers (2)

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Thomas Stockwell Thu 7/30/20 11:47 AM

I've attached the "Edit" option for the Notification in my workflow.  I do not see the contents of the email listed in the feed after that step has been completed.

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Notification step replies work the same way as replies to a ticket created notification. It does *not* generate a Feed post when the notification step completes in the workflow, and is not expected to, so replies to one of those notifications just generates a fresh post in the Feed. This is all expected and any change to it would require an enhancement to the system since there's no way currently to *force* a notification step to produce a Feed post when it completes. - Mark Sayers Thu 7/30/20 1:17 PM

Mark Sayers Thu 7/30/20 11:36 AM

Hello Thomas,

Which notification is it that you are not seeing show up?
Is it a notification from an actual "Notification" type step in the workflow?

If no, please specify which type of step it was that produced a notification, but that notification did not log in the Feed?

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