500 Error When Trying to Use API to Create Issue

One of my team members sent ahead an issue they ran into, that I'm not familiar with, and wasn't sure on how to approach troubleshooting:

I'm running into API issues that I haven't dealt with before. I am getting a 500 error. This is the error that I am getting:

"ID": 795073923,
"Message": "An error occurred. Please try again, and contact TeamDynamix support and reference the Error ID if the problem persists."

I am trying to do a POST to:

with the payload of:
"PriorityID": 1,
"StatusID": 24066,
"CategoryID": 479780,
"ProjectID": 402217,
"Description": "...."

Would anyone be able to provide a bit of insight here?

Tags API projects Auto-Ticket-Creation
Asked by Ian Beattie on Tue 5/26/20 8:39 AM Last edited Tue 5/26/20 10:28 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 5/26/20 11:47 AM

Hello Ian,

Are you just using your own scripting tool to make this call, or are you trying to do it from another location within TeamDynamix, like a ticketing workflow?

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