This may be answered already, and if so, I'm having trouble finding the answer.
I was asked by a colleague about tickets that don't consistently get workflows applied to them. From what I can tell, the workflow requires 4 criteria, and when the tickets are entered sometimes 3 are met, sometimes all 4. I believe that when all 4 criteria are met, the workflow is applying without problems.
The question is this... for the tickets where only 3 criteria match, but then the 4th one is met after the ticket is edited, will the workflow get applied? Or do all 4 criteria have to be met at the time the ticket is first entered for the workflow to apply?