Custom Attributes in a Notification

We have added a notification in our workflow for our directory services. However some of the custom attributes are not showing in the email. The attributes are are client visible, but still not showing.

Tags notification workflow custom-attribute
Asked by Denise Nelson on Mon 7/1/19 3:25 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 7/1/19 3:27 PM

Hello Denise,

Are these custom attributes Active?

Do these custom attributes have values provided for them on that ticket that the workflow is on? Only an attribute that is active, client-visible, and which has a value supplied to it is able to be displayed in a notification email.

Mark Sayers
TD Support

1 of 1 users found this helpful.
The attributes are active, client visible and the checkbox is checked "Apply default value for TDNext". Do we actually have to add text and have the client clear it out to type in their entry? The field not showing is filled in as the user completes the form, before a notification is sent. - Denise Nelson Mon 7/1/19 3:52 PM
I want to clarify the Client-visible setting. In Admin > Applications > your ticket app > Attributes > the edit window for that attribute or those attributes: On the edit page here for the attribute(s) is the option checked for Client Visibile. *This* is the setting that needs to be marked (not the form's setting) in order for those attributes to be included in a notification if values were given to them. - Mark Sayers Mon 7/1/19 3:55 PM
Thanks for the clarification Mark. That was the issue. - Denise Nelson Mon 7/1/19 4:00 PM
You're very welcome! I'm glad I could help nail down the issue. Have a great day! - Mark Sayers Mon 7/1/19 4:02 PM