Pop up windows
We've started using TDX to manage tickets. It's working well and we're very happy so far. One item that has come up though is the number of windows that TDX opens when working on a ticket. Is there any way to limit this or is that how it works?
Thanks.
Answers (2)
Hi Joe,
Opening a ticket (depending on where you open it from) does open pop-ups, and certain actions that you might take within the ticket will also cause pop-ups to be opened. This is not currently avoidable, but we welcome any enhancement ideas you might have towards changing that behavior.
Feel free to submit these enhancement ideas via the "Submit a Product Idea" button on our portal's Home page.
Sincerely,
Mark Sayers
TD Support
We are having users ask for this same functionality. Perhaps if there were an option on the profile settings to allow opening in multiple windows, or a single window so the users had local control of that functionality?