Email Monitoring run interval

Is it possible to lower the 'run interval' for email monitoring to less than 5 minutes? We are starting to use this and what happens is that people send an email to us and then call us. However, the email hasn't created a ticket in TDX yet because the run interval is every 5 minutes. We would like it shorter to a minute. 

In fact, we thought a nice enhancement would be to be able to set the monitor by time and day. For us, we only need the monitor to run from 8:00 am until 8:00 pm.




Tags Email-monitoring tickets
Asked by Joe Allen on Thu 5/16/19 1:52 PM
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Answer (1)

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Mark Sayers Thu 5/16/19 1:59 PM

Hello Joe, it is not possible right now to reduce the run time any lower than 5 minutes, but that is a good request to have a run period. I don't know if it is technically possible to implement when performance is taken into consideration but you should definitely submit this.


Mark Sayers

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Thanks Mark. I'll submit it. Joe - Joe Allen Thu 5/16/19 2:02 PM