Linked text in email replies not keeping the link in feed

If we reply to a ticket via email, and the email has text that has been linked to a page such as this (where 'this' is linking to Google,) the ticket feed doesn't contain the link.  The text comes through, but the link is removed.  If we post the full URL, it will be made a link, so this is only happening when we specify link text.

Is there a setting or something we might be overlooking?


Tags email Hyperlink
Asked by Chad Draper on Tue 11/6/18 11:42 AM
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Answer (1)

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Mark Sayers Tue 11/6/18 12:24 PM

Hello Chad,

No, our system filters out linked text for security reason because there could be opportunity to link some text to malicious sites or something similar.

If you include the URL of the link you want to include in the body of the email though that should be converted, as you said, into a linkable address when the ticket is created or the response is posted.

Mark Sayers
TD Support

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Hi Mark,

Thanks for the clarification.
- Chad Draper Tue 11/6/18 1:24 PM
You are very welcome! - Mark Sayers Tue 11/6/18 1:32 PM