Service Request to Project Request Conversion & Reporting

Is there a way to report on tickets that are originally opened as Service requests that have been converted to Project Requests? I understand that the Service Request disappears after the conversion, but is there any residual data to report on? Example: How many service requests have turned into Project Requests this year?


Tags reporting PPM
Asked by William Gallart on Tue 9/25/18 4:56 PM
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Answer (1)

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Mark Sayers Wed 9/26/18 9:15 AM

Hello Bill,

Once a ticket is converted into a project request all information about that ticket is lost. The ticket reporting is not able to pull back any info on that ticket.

I agree this would be a helpful ability. You should submit that idea as an enhancement from our Submit a Product Idea service located on the Home page of this client portal.

If you need anything else just let me know.

Mark Sayers
TD Support

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