Changing permissions on a custom ticket attribute?

Is it possible to change the permisson on a protected attribute to unprotected in a ticketing application?  Or possibly delete it so it can be re-created? 

Tags custom-attributes attributes attribute
Asked by Fred Zapata on Fri 6/29/18 4:23 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 6/29/18 4:37 PM

Hi Fred,

At this time Protected attributes cannot be changed to become non-protected attributes, nor can they be deleted. You could instead deactivate them then either rename and/or adjust their sort order such that they drop to the end of your list of custom ticket attributes.

You could also submit an enhancement request, if the above recommendations are not preferred, to ask for the ability to delete PCAs. Please note that TeamDynamix is not able to guarantee that any submitted request for sure will be implemented, however you will be contacted should your request be selected for inclusion in a future version of the product.

Please let me know if you have any additional questions or concerns about this or anything I've mentioned above.

Mark Sayers
TD Support

1 of 1 users found this helpful.
Opposite question. Can you make an existing unprotected attribute protected? I thought that we could at one time, but today I only see the ability to make a field protected at the creation of an attribute. - Monica Crawford Wed 12/4/19 2:51 PM
That is right, an attribute can only be configured as protect at the time of creating a custom attribute. After creation, an attribute cannot be marked as protected. - Mark Sayers Wed 12/4/19 3:05 PM