I'm trying to move a ticket to another ticket app, but the form I want is not showing in my list, why?
I have rights setup to move tickets between applications, I see 4 out of the 5 forms available in the ticket application I'm trying to move the ticket into. But, the form I need is not showing on the Destination App, Form selection list.
The key is whether or not the form is pinned. On that screen to choose forms when moving tickets, it *only* displays the forms which have been pinned. You'll need to try pinning it in the new application's Admin area, then you'll see it appear on the move/form selection screen.
Give it a shot and see if this takes care of your concern.