I'm trying to move a ticket to another ticket app, but the form I want is not showing in my list, why?

I have rights setup to move tickets between applications, I see 4 out of the 5 forms available in the ticket application I'm trying to move the ticket into. But, the form I need is not showing on the Destination App, Form selection list.

Tags move-ticket ticketing tickets
Asked by Mark Sayers on Tue 5/1/18 4:51 PM
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Answer (1)

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Mark Sayers Tue 5/1/18 4:51 PM

The key is whether or not the form is pinned. On that screen to choose forms when moving tickets, it *only* displays the forms which have been pinned. You'll need to try pinning it in the new application's Admin area, then you'll see it appear on the move/form selection screen.

Give it a shot and see if this takes care of your concern.

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