We are currently trying to run reports to bill out our time for the last quarter (Oct/Nov/Dec). It has been an ongoing and difficult process to determine where time is tracked and where it gets billed to. Currently, when we run a report, we are seeing a lot of time that isn't associated with a workspace, which is peculiar because most of our ticket types are connected to a workspace. We edited the report and added the Type column. We were then able to confirm that when time is tracked to a ticket, even when the ticket type specifies that the time get tracked to a workspace, the Project/workspace column is empty.
For example, I have two ticket types: "Networking" and "Networking - SLA work."
Networking is set to track time to the main Network Services workspace. Networking - SLA work is set to track time to the CampusA SLA workspace.
I open a ticket with the Networking type. I track time to it. I then run an Actual Hours report. I can see the time that was entered, the ticket it was associated to, but the Project/Workspace is blank.
Does this seem like a bug or user error? We've had a difficult time determining the best way to track our time for billing purposes, so any help is greatly appreciated.