Tickets on hold vs. Tasks "on hold"

Picture yourself in a boat on a river with tangerine trees and marmalade skies. No. Picture a ticket with a few tasks. A student employee working on one of the tasks wants to put the task on hold but instead puts the ticket on hold probably because a task can't be put on hold and the person doesn't have much experience to know what to do. This stops all work on a ticket instead of just on the task. What is the best in class way to handle a task that is "on hold" where it doesn't stop work on the ticket?

Tags on-hold tickets ticket-tasks
Asked by Greg Van De Mark on Fri 3/16/18 3:59 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 3/19/18 9:34 AM

Hello Greg,

Since there is not a built in way to place a ticket task On Hold our folks recommend their customers just make use of the task's % complete indicator and also the feed of the task to note that it is currently not able to be worked on for whatever reason.

If a deeper functionality beyond that is desired go ahead and shoot something over to Product Management via that "Submit a Product Idea" service listed on our portal's Home page.

Mark Sayers
TD Support

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