Cascading Attributes and Attachments: Attribute Type

Based on the answer to a previous response on a form, I'd like to have the requestor attach a file to the service request. I don't think I can use the out-of-the-box attribute called "attachment" because I cannot use that in cascading. It also looks like there is no attribute type called "attachment" - or whatever that type would be called. I don't want to clutter up the form having the field showing all the time (since it will be used by a minority of requestors). Is there a current solution or should I request that a new "attachment" attribute type be added as an enhancement request?

Tags cascading cascading-attribute attachment attachments
Asked by Greg Van De Mark on Wed 12/13/17 10:45 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 12/13/17 11:37 AM

Hi Greg,

You are correct we do not have a custom attribute type that will facilitate adding attachments to a ticket. Also, out of the box attributes cannot cascade nor can they be a parent of other attribute(s) at this time, as you pointed out.

I think an enhancement is going to be the way to go if you are not wanting the stock Attachment field to be visible on the form at all times.

Mark Sayers
TD Support

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