Favorite a KB Article

Is there a way that you can favorite knowledge base articles?  I have had questions about this feature and clients (and staff) would like to favorite specific KB articles for easy reference much like they do services.

Thanks!

Tags knowledge-base
Asked by Kara Farmer on Mon 9/18/17 11:52 AM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Mon 9/18/17 12:46 PM

Hello Kara,

At this time a KB article is not able to be added to any kind of Favorites area within the tool. You can of course bookmark them within a browser's Favorites, but the tool does not have such a feature.

This has been a feature that client have expressed interest in. If you'd like to add your input to that feature for Product Management's benefit you can either submit this as a product idea via our Home page or let me know and I can create that enhancement ticket for you.

Please let me know if I can do anything else for you.

Sincerely,
Mark Sayers
TD Support

 

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Beverly Davis Fri 1/10/20 2:51 PM

The very helpful capabiltiy to add KBs to My Favorites was added in version 10.3 on May 18, 2019. 

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