I've seen a lot of time-centric reporting advice but mostly about "hours" in terms of time spent working on a ticket, as opposed to what time tickets are landing.
Is there a simple way to create a pair of reports -- or better yet, a single one -- that would reveal the following count information:
- On which days tickets are being created/logged
- At what time tickets are being created/logged
This visualization is needed in order to properly assess our support staffing needs vs demand.
Many thanks in advance to anyone who's done this and can hold my hand a little...