When creating tickets via TDNext there is a KB Search in the upper right corner of the form. I was under the impression, based on a Question response I found, that this would search all KBs.
"EDIT: As of version 9.0, there will now be a search box at the top-right of the New Ticket page that will allow you to search the KB as a whole from the ticket creation page rather than just showing the limited list of articles associated to the service. This search box will only appear if you have access to the KB application and the KB Article field is available on the ticketing form (this part is only a concern if you are utilizing custom internal forms). "
When we use this box it only delivers Approved articles but not Submitted articles. We have checked VIEW ALL ARTICLES in Users & Roles > Security Roles so that isn't the issue. How can we set that box to search ALL KB articles? We'd love it to search Not Submitted as well but I'll take Submitted. We need this as we are implementing KCS and it's important that all articles be viewable and usable.