Mobile View & Location


When looking at tickets in the mobile view it strips out room # location which is a custom attribute populated by our database.  Can you tell me why and how we can get that info to stay so that the mobile view is beneficial to our consultants who are in the field?



Tags mobile tdmobile location Room
Asked by Kara Farmer on Thu 1/26/17 12:11 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 1/26/17 1:43 PM

Hi Kara,

For both the mobile and TDNext methods of viewing tickets, attributes will only show up in the ticket details page if it has a value. Do you know whether or not that field has a value on the ticket your technicians are looking at?

Mark Sayers

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