Ticket Reporting - Group By Field

Is there a mechanism to group the results of reports? There's the ability to order by fields, but not to group by fields, e.g. grouping by classification would provide a visual break between incidents, changes, etc., as opposed to a simple order by classification, e.g.


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Tags custom-report
Asked by David Tod on Fri 1/20/17 3:51 PM
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Answers (6)

This answer has been marked as the accepted answer
Mark Sayers Fri 1/20/17 3:59 PM

Hi David,

There is not a Group By mechanism for reporting currently. Any custom reports which you've created can always be exported to Excel though, and you should then be able to manipulate your reports using the full range of Excel tools available there. TeamDynamix does not have this feature at this time though.

Please let me know if there is anything else I can answer for you in regards to this question.

Mark Sayers

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David Tod Mon 1/23/17 1:59 PM

Thank you. Would be a nice to have, but perhaps an even better option would be a way to import the data to Google Sheets, where we could construct our own dynamic dashboards.That's just thinking out loud though.

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Michael Press Thu 2/4/21 11:12 AM

I've submitted an enhancement request to add Group By reporting functionality, Service Request ID: 16887146

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Michael Press Thu 2/4/21 11:11 AM

I submitted a request for an enhancement to reporting in ticketing apps to provide a group by option, Service Request ID: 16887146

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Michael Press Wed 2/3/21 6:30 PM

I vote for Google Sheets as well.  Up until now I've used Excel pivot tables to group by responsible group and/or person, etc.  And I've noticed Google Sheets doesn't translate pivot table data from Excel at ALL.

A group by option in native TDX would be nice - has anyone requested this formally as an enhancement?

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I do not know for sure if it has been submitted, but I would always encourage you to submit any enhancement idea you can think of that would help your organization while being as detailed as possible about the improvement you'd desire and how it would be a help to you. Keep in mind that the Questions system here is not monitored for enhancement requests, so submitting one via this service (here https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148 ) is the sure way to get an idea in front of our Product Management team. - Mark Sayers Thu 2/4/21 9:05 AM
Whenever you request an enhancement based on a question, it would be nice to come back to the question and post your enhancement ticket number. That way others that want the same enhancement can reference the question and your ticket number in their request. - Greg Van De Mark Thu 2/4/21 9:31 AM

David Tod Wed 1/25/17 9:11 AM

By the way, I know you guys know how to! :-) It's possible in the My Work -> My Assignments option.

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