New Service Request button

Is it possible to get a New Service Request button next to the New Incident
button in the ticketing application?
Tags New-Incident New-Service-Request ticketing
Asked by Lisa Veloz on Thu 10/27/16 10:26 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 10/27/16 10:35 AM
Hi Lisa,

The New Incident button is simply a button which allows you to create a new ticket of the classification currently set as the default for that Ticketing application in Admin > Ticketing Applications > [select your ticket app]. Going to this location will show a list of the classifications available, allow you to edit the classifications, and select which one is the default.

If your classification for Service Request is not Active in Admin, you will not be able to set it as default so the button for "New Incident" will change to say "New Service Request". If all you want though is to allow a new Service Request to be made from the "+New" button, just go to the Admin location and activate it. Setting it to default would not be necessary in that case.

Let me know if you have any questions with this.

Mark Sayers
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