Can we create a new email to ticket with a ticket application?

Hi

We have not created an email to ticket solution since the ticketing application was released. Can we still create an email to ticket solution within ticket applications?

Thank you!

Tags Auto-Ticket-Creation email Email-monitoring email-service ticket
Asked by Mark Sayers on Wed 9/21/16 2:00 PM Last edited Wed 9/21/16 2:12 PM
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Answers (3)

This answer has been marked as the accepted answer
Mark Sayers Wed 9/21/16 2:07 PM

Hi Lisa,

You definitely can still set up an email to ticket solution for your ticketing applications. We have an installed email monitoring service for this for clients using TeamDynamix version 9.3 .1 and earlier, which you can read more about in this overview article.

You should be able to find everything from a download link for the installers for the service to helpful documentation to an instructional video on the email service in that article, as well as additional information.

If you have any questions or need assistance with setting this up, please let me know and we will be happy to help.

Sincerely,
Mark Sayers
TeamDynamix

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Mark Sayers Wed 9/21/16 2:31 PM

Sure! You can keep the installed service running until you have confirmed that the newer version is running and processing properly.

I hope this helps! If you have any configuration questions just let me know and I can point one of our Professional Services team members your way to assist.

Sincerely,
Mark Sayers
TeamDynamix

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Lisa Carpenter Wed 9/21/16 2:12 PM Last edited Wed 9/21/16 2:13 PM

Question - We have the email service version pre-9.3.1, can we update to the newer version without losing functionality for the current email ticket services?

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