As an Installed customer - Where is the setting that would allow for larger attachments on tickets?

I have an employee that is trying to upload a large attachments to a ticket.
Where is the setting that would allow for larger attachments?

Thanks,
Kevin

Tags attach attachment attachments ticket
Asked by Kevin Cook on Fri 8/26/16 10:44 AM Last edited Mon 9/12/16 11:57 AM
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Answers (7)

This answer has been marked as the accepted answer
Mark Sayers Fri 8/26/16 1:08 PM Last edited Fri 9/9/16 2:41 PM

For tickets, the file size limit is 50MB as of version 9.3.

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Mark Sayers Fri 9/9/16 3:05 PM

Have you already compressed the it into a zip file? TeamDynamix does allow 50MB files, but sometimes larger files have issues uploading due to IIS periodically having trouble handling files larger than 20MB.

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Kevin Cook Fri 9/9/16 2:57 PM


so we are trying to upload a file to a ticket and it is less than 50 meg and it will not upload. It is a movie file. MP4. i have added it to the attachment types config. any thoughts?

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Mark Sayers Fri 9/9/16 2:40 PM

Kevin,

As of version 9.3 we standardized the file size allowed for ticket attachments to 50 MB. This does depend on where you are uploading it from though. I do apologize for any confusion, and I will update my previous response to reflect the correct limit size.

Sincerely,
Mark Sayers
TeamDynamix

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Kevin Cook Fri 9/9/16 2:23 PM

This screen shot shows the max limit is 50 meg. this is seen when clicking add an attachment to a ticket.

can you help me understand why you are telling me 20 meg but the message shows 50 meg.

Thanks

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Kevin Cook Fri 8/26/16 11:15 AM


I can see but what is the limit size with attachements?

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Mark Sayers Fri 8/26/16 11:04 AM

Hi Kevin,

There is not a specific setting anywhere that allows for increasing file attachment sizes. While this could be done via the web.config file for that application on your server, it can be a tricky prospect and is much easier to first see if the file can be reduced in size at all. Has your associate tried zipping the file to see if that will bring it under the file size limit?

Sincerely,
Mark Sayers
TeamDynamix

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