KB Article Import and Administrator Role
The KB Article Import feature only seems to be available with Admin access. We have individuals that need the KB Article Import feature, but not necessarily any other Admin type access. As Administrators, we can disable applications when granting Admin Security Role access, but doesn't Admin access grant them the ability to grant themselves and others access to any applications? Can we be provided with the ability to keep users given an administrator “role” from being able to provide others with access?
Answer (1)
Hi Cindy,
You can view the permissions that an organizational Admin can have in the contents of this Knowledge Base article: https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=3727
An admin can have any combination of those permissions, and you certainly can elect not to allow them to add other users as organizational administrators.
You are correct that there is no way to restrict an Admin from modifying the applications that they or others have access to. This is an inherent permission of an Admin, and cannot be removed. Only the permissions listed in the article I provided can be given or restricted for an organizational Admin.
This may have been requested in the past, but you might submit an enhancement request to suggest that KB article imports be allowed by non-administrators. If this request already exists, we will add yours to it and provide you with any updates to the request that might occur.
Let me know if you have any further questions about adding users as BE Admins.
Sincerely,
Mark Sayers
TeamDynamix