- Users who do not have the Review Articles permission are unable to change article status. When creating a KB article without this permission, the article will be created with a status of Not Submitted. After editing this article in the Client Portal, you can submit the article for review.
- Users with Review Articles permission can search for articles in the Client Portal by locating the Articles Pending Review toolbar option in the Knowledge Base application. This allows the user to search for articles and then approve them after reading through the content.
I hope this helps to clear up your questions about how Knowledge Base permissions are enforced. Please let us know if you would like additional clarification or there is anything else we can do for you.