Workflow reporting

Hi,

I'd like to be able to generate a report that shows me, for each step in a given workflow:

  • What was the minimum time to complete a workflow step?
  • What was the maximum time to complete a workflow step? 
  • What was the average time to complete a workflow step? 

I'd like to be able to measure, for a given workflow, how long it generally takes to complete each step. 

Thanks
Peter

Tags workflow workflow-steps ticket-workflows
Asked by Peter Mosinskis on Mon 7/11/16 9:30 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Tue 7/12/16 3:23 PM

Hi Peter,

While we have had clients suggest this feature in the past, TeamDynamix does not currently support Workflow reporting to the extent you have inquired about. If you would like to submit an enhancement request to have your name added to those who have requested this already you can navigate to our Client Portal Home page, click on the "Request a feature" button, and submit the request idea.

I hope this has explained the limitations of reporting as regards workflows. If you have any questions please let me know.

Sincerely,
Mark Sayers
TeamDynamix

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Mark,
Is the answer to this question still accurate?

Thanks,
Jenine Cordon
University of Idaho - Jenine Cordon Wed 12/12/18 12:35 PM
Hi Jenine, Peter placed a new response on this question thread that may prove helpful to you. Take a look at it when you get a chance. - Mark Sayers Wed 12/12/18 1:44 PM
Peter Mosinskis Wed 12/12/18 12:44 PM Last edited Wed 12/12/18 1:01 PM

Hi Jenine,

We were able to get some of the data that we need using a "Ticket Tasks" report in the Analysis module. 

Here are the fields that we use: 

ID, Title, Ticket, Responsibility, Created, Completed.

Then we have to take this into Excel or SQL Server to calculate the elapsed time between the Created & Completed dates and develop these reports.

Would be nice to have an "elapsed time" field added to the Ticket Tasks reporting built into TD. (BTW there is a "Duration (Work Days)" field, but this only calculates the time elapsed for the (parent) ticket, not the ticket task)

Thanks

Peter

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