One of the primary functions of a "Workspace" is to account for a resource's operational allocation, so a clear picture of one's availability can be viewed when staffing projects and change/ops work. Effectively, when a resource is assigned to a "Workspace" with assigned hours, their overall available capacity will decrease. Many schools who use this function also desire a way to compare the assigned resource's estimated allocation to actual time spent supporting that operational function. This allows the school to adjust future allocations based on historical data.
Currently, in TeamDynamix there are several ways to track time to a "Workspace":
- A resource tracks actual time directly to the operational "Workspace" using their timecard access.
- A resource tracks actual time against a ticket which then rolls up to the "Workspace". For example, clients will create a general help desk "Workspace" to account for one's allocation and time spent supporting the help desk. This method provides the technician with a user friendly way to track time against the "Workspace" as they administer tickets versus requiring them to go to their timecard, each instance, to track time.
In order to make the second option work, you must first configure the "Workspace" to automatically pull in time tracked against specific ticket types. This setting can be managed via the "Workspace" directly or via the "Ticket Type" admin page.